Sales Support and Capability Manager

About the role

Open Country Dairy is looking for an experienced Sales Support and Capability Manager to lead the Sales Support function and help strengthen the systems, processes and capability that support accurate, on-time order delivery in a fast-paced export environment.

This role combines hands-on team leadership, operational governance and continuous improvement, with responsibility for establishing a structured pathway to develop future talent across Sales Operations.

What you’ll be doing

• Lead, coach and develop the Sales Support team while managing workload, priorities, service levels and escalations to deliver accurate, customer-focused outcomes.
• Oversee sales order governance from quote to sales ready, ensuring customer requirements, documentation, shipping instructions, system accuracy and compliance obligations are met.
• Identify and implement process, reporting and system improvements that improve productivity, visibility, risk management and service quality.
• Develop and implement a structured succession programme framework, including intake, rotations, learning objectives, mentoring, competency milestones and progress reporting.

About you

You will be a confident people leader with strong operational discipline, sound commercial judgement and a practical, solutions-focused approach. You will be comfortable working across teams, managing complexity and maintaining high standards in a busy export environment.

You will ideally have:

• Experience in sales support, export documentation, customer service or a related operational environment, with a strong understanding of export sales processes, documentation requirements and compliance controls.
• Proven people leadership capability, including coaching, developing and coordinating team performance in a busy operational setting.
• Confidence using systems, reporting and data to improve visibility, accuracy and decision-making, ideally including NAV or a similar enterprise system.
• Strong communication, stakeholder management, problem-solving, planning and organisational skills.
• Experience supporting capability development, succession planning or structured learning pathways.

Why join us?

This is an opportunity to influence operational performance, strengthen team capability and contribute to a key function within a collaborative, commercially focused environment.

Apply Now

If you are an experienced sales support or operations leader who enjoys developing people, improving ways of working and delivering reliable service, please apply with your CV and a brief cover letter outlining your relevant experience.   Applicants must have the legal right to work in New Zealand.

Applications close 23 October 2026, or earlier if an appointment is made.

Position description Apply now

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